Healthcare management quality & safety training

ABOUT THIS COURSE:

Within this course you will find a series of learning modules which will provide you with a good foundation in some of the theory behind patient safety as well as structured information about how to carry out a successful quality improvement project.

Human Errors, delays and waste are the results of inefficient and poorly designed work processes in the Health sector. High reliability is the study of human performance in complex systems and includes: systems thinking, analysis of serious safety events, techniques to minimize mistakes, techniques to minimize waste, and tactics to move your facility to a level where patient safety is at the core of the business. This new course delivers skills and competencies in patient safety and high reliability organizations. Physician leaders will learn to improve team performance at both the bedside and in the Corporate suite. You will identify the types of waste and inefficiency in work processes and hear techniques to streamline inefficient processesand techniques for better performance.

DID YOU KNOW?
The chances that a patient will die from a human error in a hospital setting is 1 in 1000 admissions.
The probability that a passenger would die in a scheduled airline flight is 1 in 10,000,000 departures.
The chances that a person will die in a nuclear power accident near their community is 1 in 100,000,000per year.

BASED ON REQUEST BY PREVIOUS PARTICIPANTS IT’S NOW A 3- DAY TRAINING

WHY HMQS?

10 CME points
-Intensive Interactive training on error prevention, detection and correction. -Exposure to evidence based prevention detection strategies. -Elevate the quality improvement and patient safety of your staff. -Integrate performance improvement methodologies into your organisation’s culture of safety.

WHO SHOULD APPLY?

HMQS is designed for people who work in leadership roles in clinical quality and patient safety; Medical doctors, nurses, pharmacists, lab scientists, administrative leaders, policy makers, research fellows and industry professionals are encouraged to apply.

COURSE SUMMARY:

DAY 1: Medical Errors Prevention, Quality improvement and Reduction of Systems Failure and Wastes, Megatrends (Artificial Intelligence) in Global Health and Risk Management Principles for Health Workers.

DAY 2: Medical Errors Detection, Crew Resource Management, Mental Health Awareness In Clinical Settings: When to Refer and Medical Decision Tree Analysis.

DAY 3: Medical Errors Correction, Medical Jurisprudence, Creating a Learning Organization (The Toyota way and Healthcare) and Leadership and Management principles for Health Workers in Healthcare

BASED ON REQUEST BY PREVIOUS PARTICIPANTS IT’S NOW A 3- DAY TRAINING

VENUE 1: Sheraton Hotel Ikeja, Lagos. DATE: 14th – 16th March,2018 FEE: N100,000 Per Participant TIME: 8:00AM – 4:00PM DAILY

VENUE 2: Sandralia Hotel Jabi, Abuja. DATE: 21st – 23rd March,2018 FEE: N100,000 Per Participant

DATE: 14th – 16th March,2018 FEE: N100,000 Per Participant TIME: 8:00AM – 4:00PM DAILY

VENUE 2: Sandralia Hotel Jabi, Abuja. DATE: 21st – 23rd March,2018 FEE: N100,000 Per Participant TIME: 8:00AM – 4:00PM DAILY

NEGOTIATED ACCOMODATION FEE @ THE SHERATON HOTEL LAGOS: N 48,000 (EXCLUSIVE OF TAX

BANK DETAILS

Account Name:The Byron Institute Account Number: 1011139150 Sort Code: 057-080-015 Bank Name: Zenith Bank Plc Tin Number: 14784426-0001

NB:PAYMENTS AND REGISTRATION SHOULD BE DONE BEFORE DATE Upon payment please FULL NAMES and TELLER NUMBER should be sent to: Hussaina: 07039472503,09053161447 Email: byroninstitute@gmail.com for registration.

Course Modules:

  • Define reliability and describe how reliability can be measured and expressed.
  • Describe, using Reason’s Swiss Cheese Effect, how human error and latent system weaknesses combine to cause loss events in health care
  • Describe, using Cook and Wood’s Sharp-End Model, how culture can shape behavior and prevent human error that contributes to loss events
  • Know and be able to provide examples for each of, the five (5) behavior-shaping factors of reliable systems: structure, protocol, culture, process, and intuitive environment
  • Labor Leisure Curve and Burnout theorems for medical people (These affect hours on duty and how we structure work etc.)
  • Describe the process for selecting Patient Safety Culture behaviors for a hospital or a service line or a single unit
  • Quality Standards Training in COHSASA/ISO9000 Implementation.
  • Creating the Learning Organization. Understand the cultural background of Toyota and how it directly relates to your HealthCare organization. Be able to connect behaviors and culture
  • Staff Profile using DISC profiles and Meyer Briggs(integrate competency frameworks for manpower management)
  • Models of Human Behavior Related to Change. Demonstrate understanding of several research based models for organizational change and the impact they have on making change. Models include: Everett Rogers, Tuckman Form/Storm/Norm/Perform, Demming 14 Points and IHI’s Model for Transformational Change. Be able to apply the models for various situations.
  • Quality improvement and Reduction of Systems Failure and Waste by implementing DMAIC,KAIZEN,Lean Six Sigma,Failure Modes Effect Analysis (FMEA) PSDA Cycles.
  • Be able to identify safety behaviors and describe the use of each behavior, for each of the three (3) human error types in the Generic Error Modeling System (GEMS)
  • Human Resource Management for Hospitals(People Management that aligns with Herzberg’s two factor theory, Maslow Hierarchy)
  • Seven Wastes of Healthcare and Root Cause Analysis
  • Making Everyone an Active Agent. Organizations today require everyone to be engaged in solving problems. The Toyota Production System/Lean provides many tactical & practical tools and techniques to make this a daily occurrence. Through a rapid cycle of Education, Case Study and Exercises, learn how to use several different tools for change.

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